General
Q: What are the system requirements for Pixetell?
Almost any Windows PC or laptop sold in the last two years can be used to create a Pixetell message. If your system is older than two years make sure it has:
- Windows XP with SP3 (Service Pack 3), Windows Vista, or Windows 7 running on a 2GHz Processor supported by 1GB of RAM
- A web browser (IE, Safari, Firefox, etc.)
- Adobe Flash 9 or higher
- USB Headset, if you do not already have a microphone and speakers. Note: Most new laptops have a microphone and speakers built in.
A webcam is required if you want to record yourself as part of a Pixetell message.
Q: Does the recipient of a Pixetell message need Pixetell software to play my message?
A: No. Almost any Windows, Mac or Linux system can play Pixetell messages.
Q: How can I use Pixetell if my computer doesn’t have speakers or a microphone?
A: An easy solution is to purchase a USB headset for $20-25 at your local computer store or online through our link to the Amazon store when purchasing a Pixetell subscription from Ontier.
Q: Do I need a webcam to use Pixetell?
A: "No. You only need a webcam if you want to include a video of yourself speaking”.
Q: Can I play a Pixetell message on my iPhone, Blackberry, or similar mobile device?
A: Mobile delivery is in development. Provide us with your email address and we will notify you when available.
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Q: Does Pixetell work on a Mac?
A: Pixetell plays on a Mac. The Pixetell client needed to create messages is planned. Provide us with your email address and we will notify you when available. This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Q: What are the main differences between Pixetell Basic and Pixetell Pro?
A: Pixetell Pro has features supporting collaboration with message recipients, security enhancements, and offline composition of messages for later delivery. The Pro version can also be updated as new product options become available.
Q: Can I run Pixetell at work and at home using my same subscription?
A: Yes, just download the Pixetell client from www.pixetell.com on your other system. Then use your same login credentials to access your licensed version of Pixetell.
Q: Is Pixetell a screen recorder like Jing, Camtasia, Captivate or GoView?
A: Screen recording is one the features of Pixetell. In addition, Pixetell is visual communication software that enables you to quickly add voice, images and video to email and electronic documents.
Q: Can I use Pixetell in place of web conferencing?
A: Many of our customers use Pixetell to reduce the number of in-person meetings and web conferences they attend. Pixetell enables them to communicate more quickly and clearly.
Trials & Evaluations
Q: Your trial period is 21 days long. How do I conduct a longer term evaluation for my organization?
A: Contact us at with your requirements.
Q: Will the messages I create with my trial subscription be available for use when I purchase a subscription?
A: Yes.
Q: Is the trial version Pixetell Basic or Pixetell Pro?
A: Pixetell Pro.
Purchase
Q: If I purchase a monthly subscription is the fee billed automatically each month?
A: Yes. You are billed automatically until/unless you cancel your subscription.
Q: I want to send Pixetell messages to an audience consisting of thousands of recipients. Can I do this with Pixetell?
A: Yes, but you will need a “usage package” for this purpose. In the U.S., please contact our sales department at (888) 802-0684. Outside the U.S. call (503) 227-2132.
Q: Do you offer volume discounts?
A: Yes. In the U.S., please contact our sales department at (888) 802-0684. Outside the U.S. call (503) 227-2132.
Q: When I convert from a trial subscription to a purchased subscription do I need to download Pixetell again?
A: No. You can continue using Pixetell uninterrupted. If you purchase a subscription to Pixetell Basic you will not have access to all the features in the trial subscription which has the same features as Pixetell Pro.