Add your voice and mouse gestures
Clearly communicate your fix
Quickly handle cases
Create and reuse content
Pixetell online customer support software
Pixetell online customer support software provides a faster way to resolve many customer support issues by enabling you to create tutorials by adding voice, screen recordings and video to email and electronic documents.
Let’s say the customer support challenge is to demonstrate how to use a product feature, or to adjust settings. Today you guide them through the process over the phone. Some customer support callers take extra handholding because they are visual learners and communicators. Or you send an email using text and attachments. They still have a problem and call again or submit another support request. Or they give up and you lose a customer.
Resolve issues the first time with the online customer support software of choice. Create tutorials that are clear and easy to understand. “Say it. Show it. Send it.” with Pixetell.
Create a unique message when it is required. Create tutorials that show best practices on how to use your product effectively. Build a library of customer support messages that can be reused by team members to answer common questions. Personalize those messages with a quick introduction added to a Pixetell pulled from your online customer support library.
Pixetell is secure, feature-rich online customer support software that you can download and use in minutes. It provides an efficient way to communicate almost as if you were in the same room, but on your own scheduleBenefits of Pixetell's online customer support tutorials
- Communicate when it is convenient for you without waiting for a meeting or a return phone call.
- Easily combine screen recordings, voice, webcam, and attachments to create tutorials that can be sent as a link through email, or made available online through content management systems such as wikis, blogs, and document repositories.
- Recipients view Pixetells on their own schedule in a standard web browser. No software required. Whatever the distance between you and your customer,Pixetell provides the quickest way to create tutorials, convey proposals, revised designs or other digital information with absolute clarity and impact.
