Resolve customer support issues with voice and video screen recording.
Add your voice and mouse gestures
Clearly communicate your fix
Quickly handle cases
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Pixetell online customer support software

Pixetell online customer support software provides a faster way to resolve many customer support issues by enabling you to create tutorials by adding voice, screen recordings and video to email and electronic documents.

Let’s say  the customer support challenge is to  demonstrate how to use a product feature, or to adjust settings. Today you guide them through the process over the phone. Some customer support callers take extra handholding because they are visual learners and communicators. Or you send an email using text and attachments. They still have a problem and call again or submit another support request. Or they give up and you lose a customer.

Resolve issues the first time with the online customer support software of choice. Create tutorials that are clear and easy to understand. “Say it. Show it. Send it.” with Pixetell.

Create a unique message when it is required. Create tutorials that show best practices on how to use your product effectively. Build a library of customer support messages that can be reused by team members to answer common questions. Personalize those messages with a quick introduction added to a Pixetell pulled from your online customer support library.

Pixetell is secure, feature-rich online customer support software that you can download and use in minutes. It provides an efficient way to communicate almost as if you were in the same room, but on your own schedule

Benefits of Pixetell's online customer support tutorials

  • Communicate when it is convenient for you without waiting for a meeting or a return phone call.
  • Easily combine screen recordings, voice, webcam, and attachments to create tutorials that can be sent as a link through email, or made available online through content management systems such as wikis, blogs, and document repositories.
  • Recipients view Pixetells on their own schedule in a standard web browser. No software required. Whatever the distance between you and your customer,Pixetell provides the quickest way to create tutorials, convey proposals, revised designs or other digital information with absolute clarity and impact.

 

Pixetell connects with customers Pixetell accelerates communication with your customers by enabling you to quickly add voice, screen recordings and video to email and electronic documents. It fills the gap between email and web conferencing when you need to communicate topics that are visual, detailed or complex. Let’s say you need to explain features of a product to a potential customer. Or present pricing proposal revisions. Today you start an email, type a paragraph and realize the topic is too complex to convey using text and attachments. You play phone tag or try to schedule a web conference. Schedules don't align, and now you're into next week. Time lost is opportunity lost. Avoid delays. “Say it. Show it. Send it.” with Pixetell. Meeting in another web conference, calling multiple times before you reach a client to explain documents, and giving yet another presentation are not always an efficient use of your time. Communicate complex points effortlessly, without the need for calls and online meetings. Collaborate with your team anywhere, and any time. Simple screen recorders don’t provide that capability. Pixetell is secure, feature-rich software that you can download and use in minutes. When you can’t connect with your customers, use Pixetell to keep the sale moving forward. Benefits of Pixetell Communicate when it is convenient for you without waiting for a meeting or a return phone call. Easily combine screen recordings, voice, webcam, and attachments into a secure message that can be sent as a link through email, or made available through content management systems such as wikis, blogs, and document repositories. Recipients view Pixetells on their own schedule in a standard web browser. No software required. Whatever the distance between you and your customer, Pixetell provides the quickest way to convey proposals, revised designs or other digital information with absolute clarity and impact.

 
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